JPCC Policies

JPCC Policies

Program Withdrawals
The participant or parent/guardian of the participant may receive a credit on account with the City of Ottawa or a refund subject to a reduction by the amount of the established administration fee provided he/she shows proof of payment. Refunds will be provided in the manner in which the fee was paid, subject to technical limitations at some facilities. There are no refunds or credits on account for private lessons.

Returned Cheque Fee
A $25.00 service fee will be levied on all cheques returned as Non Sufficient Funds (NSF); Stop Payment; or Funds Not Cleared.

Non Resident Fee
When registering for City of Ottawa programs, non-residents will be charged an additional 25% per person per program.

Seniors’ Discount
Participants who are 65 years of age and over will receive a discount of 10% only when registering for an adult program.

Special Needs
Participants or parents/guardians of participants are asked to provide information regarding special needs requirements before the start of the program. Please contact the staff at the facility where the program is being offered or the Special Needs Portfolio Manager at 613-580-2400 for assistance. 

Hand in Hand/Fee Assistance
The City of Ottawa offers a system of financial support to ensure that all City residents can participate in recreation and culture programs and activities offered by the City, regardless of their ability to pay. For additional information or to obtain a fee assistance application, residents are invited to visit their local recreation facility or any City of Ottawa Client Service Centre. Please note that all applicants will be asked to provide proof of financial assistance.